Shipping policy
Glassy Cuts ships from our studio in Silverdale, Washington. This policy explains how and when we ship, what it costs, and what to do if something goes wrong.
Processing time
Orders are packed by hand in our studio. Most orders ship within [1–3] business days (Monday–Friday, excluding U.S. holidays) after payment is received. Orders placed after [12:00 p.m. Pacific] are processed the next business day.
During sales, holidays and new product launches, processing may take longer. If part of your order is back-ordered, we will contact you before shipping to see whether you'd like to wait, receive a partial shipment, or get a refund for the back-ordered item.
Where we ship
We ship to all 50 U.S. states, [Puerto Rico, APO/FPO/DPO addresses], and to the international destinations shown at checkout. If your country is not listed at checkout, contact us and we'll do our best to find a solution.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your order's weight, size and destination. Glass sheets and large orders may cost more to ship because they need extra protective packaging.
|
Shipping option |
Estimated delivery after shipping |
Cost |
|---|---|---|
|
[USPS Ground Advantage] |
[2–5] business days |
Calculated at checkout |
|
[USPS Priority Mail] |
[1–3] business days |
Calculated at checkout |
|
[Expedited / Express] |
[1–2] business days |
Calculated at checkout |
|
International |
[7–21] business days |
Calculated at checkout |
|
Local pickup — Silverdale, WA |
Ready in [1–2] business days |
Free |
[Free standard shipping on U.S. orders over $XX, excluding glass sheets and oversized items.]
Delivery times are estimates from the carrier and are not guaranteed. Glassy Cuts is not responsible for carrier delays caused by weather, holidays or other events outside our control.
Local pickup
Choose Local Pickup at checkout to collect your order at no charge from our studio at 9536 Silverdale Way NW, Silverdale, WA 98383. Wait for your "ready for pickup" email before coming in, and bring your order number. Pickup is available during studio hours:
- Sunday and Monday: 11:00 a.m.–4:00 p.m.
- Tuesday–Saturday: 10:00 a.m.–5:30 p.m.
Orders not picked up within [30] days may be cancelled and refunded, less a [restocking fee].
Tracking
Once your order ships, you'll get an email with a tracking number. Tracking can take up to 24 hours to update after the label is created.
How we pack glass
We pack every order with care. Glass shapes and sheets are wrapped and cushioned, and frits, powders and mica are sealed to prevent spills. Even so, glass can break in transit.
Please open your package carefully and wear gloves. Broken glass can have very sharp edges.
Damaged items
If anything arrives broken or damaged:
- Contact us within [7] days of delivery at contactglassycuts@gmail.com.
- Include your order number and clear photos of the damaged items, the inner packing and the outside of the box.
- Keep the box and packing materials until your claim is resolved, in case the carrier asks to inspect them.
We will send replacements for damaged items at no cost to you. If a replacement is out of stock, we'll offer a refund for that item instead. See our Refund Policy for details.
Lost or stolen packages
If tracking shows no movement for [7] business days, or your package is marked delivered but you can't find it, contact us. We'll open a claim with the carrier and help you resolve it. Once tracking shows a package was delivered to the address you provided, we are not responsible for theft, but we'll do our best to help.
Back-orders
If an item you ordered is back-ordered and you'd rather not wait, contact us and we'll refund that item.
International orders
International customers are responsible for all customs duties, import taxes and brokerage fees charged by their country. These are not included in our prices or shipping charges. Packages may be delayed in customs, and we cannot speed up that process. If you refuse a package or don't pay the duties, it may be returned to us or abandoned; return shipping costs and any original shipping charges will not be refunded.
Address errors and returned packages
Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update it only if your order hasn't shipped yet. If a package is returned to us because of an incorrect or incomplete address, or because it went unclaimed, we'll reship it once you pay the new shipping cost.
Courses and digital products
Courses and other digital products are delivered by email or through your account, so no shipping charges apply. If you don't receive access within [24 hours], check your spam folder and then contact us.
Questions
Glassy Cuts — Lisa Stirrett Creative Warrior Studio 9536 Silverdale Way NW, Silverdale, WA 98383, USA Email: contactglassycuts@gmail.com Phone: (360) 613-5472
This policy is part of our Terms of Service. We may update it at any time; changes apply to orders placed after the update.